Terms of service
Last Updated: 30 March 2026
Welcome to Harnile. By using our website or purchasing our products, you agree to the following Terms of Service. These terms are designed to ensure clarity, transparency, and trust between us and our customers.
For more detailed information, please also review our Shipping Policy , Returns & Refunds Policy , and Privacy Policy .
General Use
- By using this website, you confirm that you are at least 18 years old or have valid parental/guardian consent.
- You agree not to use the website for any unlawful, fraudulent, or abusive purpose.
- This website is operated by Harnile, based in the Middle Atlas Mountains of Morocco, and currently selling exclusively to U.S. customers.
1. About Harnile
Harnile is a Morocco‑based brand working with skilled local artisans to create authentic, handcrafted products. Each piece is made using traditional techniques and carefully selected materials.
By purchasing from our website, you acknowledge and accept the handmade nature of our products, including minor variations in color, pattern, shape, or size. These variations are normal and are not considered defects.
2. Orders and Payment
| Topic | Details |
|---|---|
| Order Placement | Orders can only be placed through our official website: Harnile.com . |
| Payment Processing | Payments are processed securely via WooCommerce payment gateways, including WooPayments and PayPal, and may include other supported methods such as major credit/debit cards and digital wallets. |
| Pricing | Prices are displayed in USD (or your selected currency, where available) and generally include applicable taxes unless otherwise stated. Shipping costs, duties, and fees (if applicable) are shown at checkout. |
| Customer Information | You are responsible for providing accurate billing, shipping, and contact information. Incorrect information may cause delays or failed deliveries. |
| Order Refusal | We reserve the right to refuse, cancel, or limit any order suspected of fraud, abuse, incorrect information, or violation of these Terms of Service. If this occurs, we will attempt to notify you using the contact details provided. |
3. Product Details
All products are handmade and unique. Minor differences from images or descriptions (such as slight variations in color or pattern) are expected and not considered defects.
Product availability is updated regularly, but items may occasionally become unavailable after purchase. If a product is unavailable, we may contact you to offer an alternative, a new timeline, or a refund.
4. Shipping Policy
We ship exclusively to United States addresses via FedEx International services. Shipping timelines include both processing and carrier delivery and are provided as estimates only. Delays may occur due to customs inspections, weather, peak seasons, or remote locations.
For full details, please review our Shipping Policy .
5. Returns, Refunds & Exchanges
All conditions related to returns, refunds, and exchanges (including eligibility, timelines, and who covers shipping) are outlined in our Returns & Refunds Policy .
6. Customer Responsibilities
- Provide accurate and complete personal, payment, and shipping information.
- Review all policies (Shipping, Returns, Privacy, Cookies, etc.) before placing an order.
- Report damaged, lost, or incorrect items within 30 calendar days of delivery.
7. Intellectual Property
All website content, including images, text, logos, designs, and branding, is the property of Harnile or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, or distribute any content without our prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Harnile is not liable for delays or damages caused by shipping carriers, customs inspections, natural events, technical issues, or other circumstances beyond our control.
Our total liability for any claim related to your purchase or use of the website is limited to the purchase value of the product(s) in question. Handmade variations are not considered defects and are excluded from liability.
9. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy . We do not sell or rent your personal information to third parties. Your data is shared only with trusted service providers as necessary for order fulfillment, analytics, security, and legal compliance.
10. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Morocco, without regard to conflict of law principles.
We are committed to resolving any concerns promptly and amicably through our customer support team. If a dispute cannot be resolved informally, and you are a customer residing in the United States, such dispute may be submitted to confidential, binding arbitration conducted within the United States under applicable U.S. arbitration laws. Arbitration will be conducted in English and is intended to provide a fair and efficient resolution without the need to navigate foreign court systems.
11. Policy Updates
Harnile may update these Terms of Service from time to time. Changes take effect immediately upon publication on the website. Your continued use of the website after updates means you accept the revised terms.
12. Contact Information
| Method | Details |
|---|---|
| Address | Harnile, Ait Hamza, Guigou, Boulemane 33050, Morocco — Find us on Google Maps |
| contact@harnile.com | |
| Phone | +212 709 599 890 |
| Contact Page | Click here |
| Support Hours | Monday–Friday, 9:00 AM – 5:00 PM (GMT+1) |
Response Time: We aim to reply as quickly as possible during support hours (Monday–Friday, 9:00 AM – 5:00 PM GMT+1).
By accessing or using our website, you confirm that you have read, understood, and agree to these Terms of Service.