Last Updated: 6 August 2026

At Harnile, your satisfaction is our priority. This Return & Refund Policy explains when and how you can return a product, who covers return shipping costs, and how refunds or exchanges are handled.

1. Eligibility for Returns

Returns Accepted Details
Return Window Returns are accepted within 30 calendar days from the date of delivery.
Condition Items must be new, unused, and in original condition, including original packaging and any accessories or documentation.
Restocking Fee No restocking fee applies to any return.

2. How to Request a Return

Step Instructions
Contact To request a return, please contact us within 30 days of receiving your order at: contact@harnile.com or by phone at +212 709 599 890.
Information Required Please include:
  • Your order number
  • The reason for the return
  • Clear photos (required if the item is damaged, defective, or incorrect)
Approval Required Prior approval is required before returning any item, so please contact us first. Do not ship your item back before receiving confirmation from our team.
Response Time We aim to respond to all enquiries as soon as possible during our business hours (Monday–Friday, 9:00 AM – 5:00 PM GMT+1).

3. Return Shipping Responsibility

Shipping Type Details
Free Return Shipping (We Pay) Harnile covers the return shipping cost for:
  • Damaged Items – if your order arrives with visible damage
  • Defective Items – if the product has manufacturing defects
  • Incorrect Items – if you received the wrong product, size, or color
We will provide a prepaid return shipping label or arrange a pickup at no cost to you. Simply follow the return instructions we provide.
Paid Return Shipping (Customer Pays) Customers are responsible for arranging and paying for return shipping for:
  • Change of mind
  • Personal preference
  • Fit/Style issues where the item is not faulty
For these cases, we will provide the return address and guidance. You arrange and pay for return shipping to Morocco. We recommend using a tracked international service (e.g., FedEx International). This is clearly stated at checkout and in our Shipping Policy .

Return Address

Harnile
Ait Hamza, Guigou, Boulemane 33050, Morocco

Important: Please keep your tracking number as proof of return.

4. Damaged or Incorrect Orders

Issue What To Do
If your item arrives damaged, defective, or incorrect
  • Notify us immediately and within 30 calendar days of delivery.
  • Inspect your package upon arrival.
  • Provide clear photos of the damage or issue.
  • Contact us at: contact@harnile.com.
What happens next:
We will:
  • Open a claim with the shipping carrier (for example, FedEx International).
  • Once verified, either send a replacement at no cost to you or issue a full refund for the product.
  • Cover return shipping for verified damage/defects or incorrect items.

5. Orders That Never Arrive or Arrive Incomplete

IssueWhat To Do
Your order never arrived If your order has not arrived within the estimated delivery window shown in our Shipping Policy, contact us at contact@harnile.com or +212 709 599 890 with your order number. We will open a claim with the carrier and, once the shipment is confirmed lost, send a replacement at no cost or issue a full refund, including the original shipping cost.
Your order arrived incomplete If an item is missing from your delivery, contact us within 30 calendar days of delivery with your order number and, where possible, photos of the package and its contents. Once verified, we will ship the missing item at no cost or refund it in full, whichever you prefer. No return is required for a missing item.

6. Refunds

Timeline Details
Return Inspection Once we receive your returned item, we will inspect it, typically within 1–3 business days.
Approval/Rejection We will send you an email notification informing you whether your return is approved or rejected.
Refund Processing If approved, your refund will be processed within approximately 2–5 business days.
Credit Applied A credit will automatically be applied to your original payment method. Processing times may vary depending on your bank or payment provider.

What is refunded

  • Full product price
  • Original shipping cost (where applicable)
  • Return shipping cost (if Harnile paid for the return due to our error or a defect)

What is NOT refunded

  • Customer-paid return shipping for change-of-mind or preference returns

7. Exchanges

Exchanges Details
Eligibility Exchanges are offered only for items that are damaged, defective, or incorrect. Please contact us within 30 calendar days of delivery to arrange a replacement. Eligible exchanges include free return shipping and either a replacement or a full refund after verification.

Exchanges are not available for change‑of‑mind or personal preference returns.

8. Policy Updates

Updates Details
Changes Harnile may update this Return & Refund Policy at any time. Changes will be published on this page with an updated effective date.

9. Contact Information

Contact Method Details
Email contact@harnile.com
Phone +212 709 599 890
Address Harnile, Ait Hamza, Guigou, Boulemane 33050, Morocco — Find us on Google Maps
Support Hours Monday–Friday, 9:00 AM – 5:00 PM (GMT+1). Messages received outside business hours will be answered on the next working day.

By placing an order, you confirm that you have read, understood, and agree to this Return & Refund Policy.

Response Time: We aim to respond to all enquiries as soon as possible during our business hours (Monday–Friday, 9:00 AM – 5:00 PM GMT+1).