Shipping Policy
Last Updated: 6 August 2026
At Harnile, we handcraft our products in the Middle Atlas Mountains of Morocco and ship them directly to our customers. We are committed to transparency regarding shipping costs, delivery times, destinations, and processing procedures.
1. Shipping Destinations
- All shipments are sent directly from our location in Ait Hamza, Guigou, Boulemane, Morocco via FedEx International.
- We currently ship to: United States addresses only.
- We do NOT ship to non‑U.S. addresses, P.O. boxes, or APO/FPO addresses.
- Orders placed with a non‑U.S. shipping address may be automatically canceled and refunded.
2. Shipping Options
Shipping costs are fixed and calculated at checkout. You will see the exact cost before confirming your order. Choose from the following FedEx options:
| Shipping Option | Cost per Order (USD) | Estimated Transit Time |
|---|---|---|
| FedEx International Economy | $50 USD | 3 – 6 business days |
| FedEx International Priority | $60 USD | 2 – 5 business days |
| Free Shipping (orders over $200) | $0 USD | 3 – 6 business days |
Note: All delivery timeframes are estimates. Delays due to customs, weather, holidays, or carrier issues may occasionally occur.
3. Production and Processing Time
| Stage | Details |
|---|---|
| Order Cutoff Time | 12:00 AM (Casablanca Time, GMT+0). Orders placed after the daily cutoff are processed on the next business day. |
| Handling Time | Orders are typically processed and prepared for shipment within 1–3 business days (Monday–Friday). |
| Fulfillment Days | Orders are fulfilled Monday through Friday, excluding Moroccan public holidays. |
| Total Estimated Delivery Time | Total delivery time = processing time + FedEx transit time. |
4. Service Overview
| Service | Processing Time | Transit Time | Total Estimated |
|---|---|---|---|
| FedEx International Economy | 1–3 business days | 3 – 6 business days | 4 – 9 business days |
| FedEx International Priority | 1–3 business days | 2 – 5 business days | 3 – 8 business days |
| Free Shipping (orders over $200) | 1–3 business days | 3 – 6 business days | 4 – 9 business days |
Note: All delivery timeframes are estimates and are not guaranteed. External factors (such as customs inspections, weather conditions, or carrier capacity) may impact delivery times.
5. Customs & Import Duties
All Harnile products are handcrafted in Morocco and shipped directly to customers in the United States.
Orders may be subject to customs duties, import taxes, or other fees required by U.S. Customs or local authorities. These charges, if applicable, are the responsibility of the customer and are not included in the product price or free shipping offer.
If any customs charges apply, the shipping carrier will contact you before delivery.
6. Shipping & Delivery Information
| Topic | Details |
|---|---|
| Carrier | All orders are shipped via FedEx services directly from Ait Hamza, Guigou, Boulemane, Morocco. |
| Tracking | A tracking number will be emailed to you once your order is dispatched. Tracking updates may take up to 48 hours to appear. You can monitor your shipment on FedEx. |
| Delivery Estimates | Delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, weather, remote locations, or carrier operations. |
| Remote Areas | Remote or rural areas may experience longer delivery times due to limited carrier coverage. |
7. Address Accuracy
| Topic | Details |
|---|---|
| Customer Responsibility | Customers must provide complete and accurate shipping information. Harnile is not responsible for delivery issues caused by incorrect or incomplete addresses. |
| Returned Packages | If a package is returned due to an address error or failure to collect, additional reshipping fees may apply. |
8. Packaging and Handling
Each order is carefully wrapped with protective materials, sealed in a durable shipping box or bag, and labeled with appropriate handling instructions. Where possible, we use environmentally friendly packaging materials.
9. Lost, Damaged, or Delayed Shipments
| Issue | Action |
|---|---|
| Lost, Damaged, or Delayed Orders | If your order arrives damaged, is lost, or is significantly delayed beyond the estimated timeframe, please contact us at contact@harnile.com within 30 calendar days of the expected delivery date. Provide your order number, tracking number, and photos (if applicable). We will open a claim with the carrier and provide a replacement or refund once verified. |
10. Contact Information
| Contact Method | Details |
|---|---|
| contact@harnile.com | |
| Phone | +212 709 599 890 |
| Address | Harnile, Ait Hamza, Guigou, Boulemane 33050, Morocco — Find us on Google Maps |
| Support Hours | Monday–Friday, 9:00 AM – 5:00 PM (GMT+1). Messages received outside business hours will be answered on the next working day. |
Policy Updates: Harnile reserves the right to update this Shipping Policy at any time. Changes will be published on this page with a revised effective date.
By placing an order, you confirm that you have read, understood, and agree to this Shipping Policy.
Response Time: We aim to respond to all enquiries as soon as possible during our business hours (Monday–Friday, 9:00 AM – 5:00 PM GMT+1).