Terms of service

Last Updated: 6 August 2026

Welcome to Harnile. By using our website or purchasing our products, you agree to the following Terms of Service. These terms are designed to ensure clarity, transparency, and trust between us and our customers.

For more detailed information, please also review our Shipping Policy , Returns and Refunds Policy , and Privacy Policy .

General Use

By using this website, you confirm that you are at least 18 years old or have valid parental/guardian consent.
You agree not to use the website for any unlawful, fraudulent, or abusive purpose.
This website is operated by Harnile, based in the Middle Atlas Mountains of Morocco, and currently selling exclusively to U.S. customers.

1. About Harnile

Harnile is a Morocco‑based brand working with skilled local artisans to create authentic, handcrafted products. Each piece is made using traditional techniques and carefully selected materials.

By purchasing from our website, you acknowledge and accept the handmade nature of our products, including minor variations in color, pattern, shape, or size. These variations are normal and are not considered defects.

2. Orders and Payment

Topic	Details
Order Placement	Orders can only be placed through our official website: Harnile.com.
Payment Processing	Payments are processed securely via WooCommerce payment gateways, including WooPayments and PayPal, and may include other supported methods such as major credit/debit cards and digital wallets.
Pricing	Prices are displayed in USD. Applicable taxes, where required, are included in the displayed prices. Shipping charges are calculated separately based on your selected shipping method and are displayed at checkout before you complete your purchase.
Customs & Import Duties	International shipments may be subject to customs duties, import taxes, or related fees assessed by U.S. Customs upon arrival. These charges are not included in the product price or shipping fee, and, where applicable, are the responsibility of the customer.
Customer Information	You are responsible for providing accurate billing, shipping, and contact information. Incorrect information may cause delays or failed deliveries.
Order Refusal	We reserve the right to refuse, cancel, or limit any order suspected of fraud, abuse, incorrect information, or violation of these Terms of Service. If this occurs, we will attempt to notify you using the contact details provided.

3. Product Details

All our products are handmade . Minor differences from images or descriptions (such as slight variations in color or pattern) are expected and not considered defects.

Product availability is updated regularly, but items may occasionally become unavailable after purchase. If a product is unavailable, we may contact you to offer an alternative, a new timeline, or a refund.

4. Shipping Policy

We ship exclusively to United States addresses via FedEx International services. Shipping timelines include both processing and carrier delivery and are provided as estimates only. Delays may occur due to customs inspections, weather, peak seasons, or remote locations.

For full details, please review our Shipping Policy .

5. Returns, Refunds & Exchanges

All conditions related to returns, refunds, and exchanges (including eligibility, timelines, and who covers shipping) are outlined in our Returns and Refunds Policy .

6. Customer Responsibilities

Provide accurate and complete personal, payment, and shipping information.
Review all policies (Shipping, Returns, Privacy, Cookies, etc.) before placing an order.
Report damaged, lost, or incorrect items within 30 calendar days of delivery.

7. Intellectual Property

All website content, including images, text, logos, designs, and branding, is the property of Harnile or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, or distribute any content without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Harnile is not liable for delays or damages caused by shipping carriers, customs inspections, natural events, technical issues, or other circumstances beyond our control.

Our total liability for any claim related to your purchase or use of the website is limited to the purchase value of the product(s) in question. Handmade variations are not considered defects and are excluded from liability.

9. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy . We do not sell or rent your personal information to third parties. Your data is shared only with trusted service providers as necessary for order fulfillment, analytics, security, and legal compliance.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Kingdom of Morocco.

We are committed to resolving any concerns promptly and amicably through our customer support team. If a dispute cannot be resolved through our support process, it shall be subject to the jurisdiction of the competent courts of Morocco, unless otherwise required by applicable consumer protection laws.

11. Policy Updates

Harnile may update these Terms of Service from time to time. Changes take effect immediately upon publication on the website. Your continued use of the website after updates means you accept the revised terms.

12. Contact Information

Contact Method	Details
Email	contact@harnile.com
Phone	+212 709 599 890
Address	Harnile, Ait Hamza, Guigou, Boulemane 33050, Morocco — Find us on Google Maps
Contact Page	Click here
Support Hours	Monday–Friday, 9:00 AM – 5:00 PM (GMT+1). Messages received outside business hours will be answered on the next working day.