Privacy Policy
Last Updated: 30 March 2026
At Harnile, located in the Atlas Mountains of Morocco, your privacy is very important to us. We are committed to protecting your personal information and being transparent about what we collect, how we use it, and who can access it.
This Privacy Policy explains:
- What information we collect
- How we use it
- How we protect it
- Your rights as a customer
- How to contact us with questions
1. Information We Collect
| Type | Details |
|---|---|
| Contact Information | Name, email address, and phone number used for orders, billing, and customer support. |
| Shipping Information | Full delivery address to ensure accurate and timely delivery of your order. |
| Payment Information | Billing address and payment details processed via secure payment gateways. We do not store full credit card numbers on our servers. |
| Order Details | Information about products purchased, order history, and transaction totals. |
| Website & Technical Information | IP address, browser type, operating system, pages visited, and cookie data used for analytics, security, and experience improvement. |
2. How We Use Your Information
| Purpose | Details |
|---|---|
| Order Fulfillment | To process payments, prepare your order, and ship products accurately and on time (for example, via FedEx International for U.S. orders). |
| Customer Support | To respond to your inquiries, provide assistance, and share information such as order status or product care instructions. |
| Website Improvement | To analyze visitor behavior and technical data in order to improve site performance, usability, and security. |
| Marketing (Optional) | To send promotions or newsletters only if you opt in. You can unsubscribe at any time via the link in our emails or by contacting us. |
Legal basis for processing: We process personal data when it is necessary to fulfill an order, comply with legal obligations, respond to customer inquiries, or based on your consent (for example, for marketing communications where required by law).
3. Who Can Access Your Information
| Who | Purpose |
|---|---|
| Shipping Carriers | To deliver and track your order (for example, FedEx International for international shipping). |
| Trusted Service Providers | For services such as website hosting, analytics, security, and payment processing. These providers are required to handle your data securely and only for specified purposes. |
| Legal Authorities | If required by law, we may disclose information to comply with legal processes or protect our rights. |
We do not sell or rent your personal information to third parties.
4. How We Protect Your Data
| Method | Details |
|---|---|
| Encryption (SSL/TLS) | We use HTTPS with SSL/TLS encryption to help protect data during transmission between your browser and our site. |
| Secure Servers | Data is stored on servers protected by technical and organizational security measures. |
| Limited Access | Only authorized staff and service providers with a legitimate need can access personal data. |
| Regular Updates | We keep our software and systems regularly updated to help maintain security. |
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
5. Your Rights
| Right | How to Exercise |
|---|---|
| Access Your Data | You can request a copy of the personal information we hold about you. |
| Correct Your Information | You can ask us to update or correct any inaccurate or incomplete data. |
| Request Deletion | You can request that your personal information be deleted, where legally and contractually allowed (for example, after completing any ongoing orders or legal requirements). |
| Opt-Out of Marketing | You can unsubscribe from promotional emails at any time using the link in our emails or by contacting us directly. |
To exercise any of these rights, please contact us at contact@harnile.com or call +212 709 599 890.
6. Cookies and Tracking
We use essential and analytical cookies to enhance browsing, remember preferences, and analyze site performance. Some cookies may be set by third-party services such as analytics or payment providers. You can disable cookies through your browser settings, but doing so may affect certain website functions (such as login or checkout).
7. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after updates means you accept the revised policy.
9. Contact Information
| Contact | Information |
|---|---|
| Address | Harnile, Ait Hamza, Guigou, Boulemane 33050, Morocco — Find us on Google Maps |
| contact@harnile.com | |
| Phone | +212 709 599 890 |
| Support Hours | Monday–Friday, 9:00 AM – 5:00 PM (GMT+1) |
By using the Harnile website, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Response Time: We aim to reply as quickly as possible during support hours (Monday–Friday, 9:00 AM – 5:00 PM GMT+1).